Our Cards

Red Al Haslah Card
Private Label Card (Not Cobranded)? Accepted only at e-Dirham G2 merchants. Safe online government and non-government service purchases at cheaper transaction fees at e-Dirham G2 subscribed entities' websites. Safe over the counter government and non-government service purchases through point of sale terminals EFTPOS at e-Dirham G2 subscribed entities.
 

Customer Support Services

e- Dirham Customer Support Services

  • Toll free: 800MOF (800663) or International: +971 2 495 1000
  • The dedicated e-Dirham G2 Call Centre is available 24x7 and provides support in three languages: English, Arabic and Urdu.

    You will be able to perform the following:

    -   Set/Change/Reset your Passcode

    -   Short Register

    -   Block your e-Dirham card

    -   Inquire about your e-Dirham card balance and transactions made on the card

    -   Obtain guidance and information about the e-Dirham system

    -   Other queries and follow ups (using your Issue ID numbers)

 

  • e-Dirham G2 Website (www.edirhamG2.gov.ae)
  • You need to have set your Passcode to be able to access all the functionalities of the e-Dirham G2 website. Please see the section related to "Passcode" for guidance

    By accessing the e-Dirham G2 Website, you will be able to:

    -   Obtain guidance and information about the e-Dirham system

    -   Set/Change your Passcode

    -   Manage and edit your profile

    -   View your e-Dirham Card details

    -   Inquire about your e-Dirham card balance and transactions made on the card

    -   Block your e-Dirham card

    -   Report an issue

    -   Apply online for the Gold Al Haslah Card

    -   Initiate the Red Al Haslah Card full registration process

    -   Short register your e-Dirham G2 cards.

    -   Request for Point of Sale Terminals (Will be available soon for e-Dirham G2 merchants)

 

  • SMS Notifications
  • SMS notifications of transactions made on the e-Dirham G2 cards for registered customers (subject to availability in both English and Arabic)

 

  • 24/7 e-Dirham and NBAD ATMs/CDMs across the UAE
  • You will be able to perform the following:

    -   Set Passcode/ Change Passcode / Reset Passcode

    -   Load and Reload your e-Dirham G2 cards

    -   Assigning PIN

    -   Cash withdrawal ..etc

  • eDirect 
  • E-Direct gives end-users the ability to directly charge their cards using their bank account from any registered bank.

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